The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

By Joseph Michelli
ISBN: 9780071548335

$30.00

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Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Paperback)

By Jim Collins, Jerry I. Porras
ISBN: 9780060516406

$22.99

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Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)

By Timothy Ferriss
ISBN: 9781328683786

$32.50

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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover)

By Karen Martin, Mike Osterling
ISBN: 9780071828918

$40.00

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Tribe Of Mentors: Short Life Advice from the Best in the World (Hardcover)

By Timothy Ferriss
ISBN: 9781328994967

$30.00

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Lean Turnaround (Pb) (Paperback)

By Art Byrne
ISBN: 9781265598952

$41.00

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(Non-returnable)

Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)

By C. William Crutcher, Fernando Flores (Foreword by)
ISBN: 9780692985717

$29.94

NOT IN STOCK - Usually arrives in 7 - 14 business days
(Non-returnable)

Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)

By Mike Rother
ISBN: 9780071635233

$36.00

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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)

By Masaaki Imai
ISBN: 9780071790352

$46.00

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The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company (Hardcover)

By Art Byrne, James Womack
ISBN: 9780071800679

Out of Print

Measures of Success: React Less, Lead Better, Improve More (Paperback)

By Donald J. Wheeler (Foreword by), Mark Graban
ISBN: 9781733519410

$39.95

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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability (Hardcover)

By Susan Page
ISBN: 9780814436615

$41.75